Thanks for your interest in getting in touch with us. Our policy is to answer all questions within 24 hours of receipt, although in most cases it goes much faster.

If you are not yet a customer

If you have questions regarding our service, please check out our extensive FAQs or contact us directly.

If you're already a customer

If you have a question or problem regarding installation, hardware, telephony, billing, payment, the Vortel Dashboard, or account management, we recommend that you first make use of our extensive Support section. Many frequently asked questions have already been answered, and you should be able to find your particular answer quickly.

If none of these answer your question, please make use of our support form. We will get back to you shortly with an answer.
Or you can call our support hotline at 0900 -1-VORTEL. Our support hotline is available weekdays from 9 AM to 5 PM CET. (This hotline is currently available only from the German fixed network. Call charges of 1,24* Euro per minute apply.)

Other Inquiries

For press inquiries please use our contact form. First you might want to check out the materials already available in our Press section.

If you’re interested in partnering with Vortel as a strategic or marketing partner, retailer, reseller, carrier, ISP, application provider or hardware vendor, please use our contact form as well.

Although we aren’t hiring right now, you can put yourself on our radar by selecting the appropriate field in our contact form.

For all other inquiries, you can email us directly at: info@vortel.net.

(*) All prices incl. 19% german tax. no delivery costs, no shipping costs, no setup fee